×

Latest COVID-19 Updates: ncktc.edu/covid-19/

Introduction to Employment Skills

Course Information

LS-100

Credit Hours: 1

Course Pre-Requisites: None

Course Co-Requisites: None

Course Description

An introduction to the skills necessary to gain and retain entry level employment and provide quality customer service. Areas to be covered will include employee characteristic, customer-centric services, cultural diversity, generational differences, customer behavior, attitudes, customer communications, and listening skills.